Shipping & Returns

Yes. DIAMO ELITE ships fully insured to every country we can legally export loose lab-grown diamonds to. Every shipment is tracked door-to-door with FedEx / Malca-Amit and requires a signature on delivery.

Yes. Free fully insured worldwide shipping is included in every diamond price. There are no hidden certificate, handling or courier fees at checkout.

Every order goes through up to 3 business days of preparation (final QC, IGI verification and secure packaging) before the delivery clock starts. In-stock stones then dispatch and the delivery timeline shown on the site (typically 2–3 weeks for made-to-order stones, or 2–5 business day transit for in-stock stones) applies from the moment the parcel leaves our vault.

Every parcel is sealed in tamper-evident IGI packaging with a matching RFID authenticity token, dispatched inside discreet outer packaging under a specialist-carrier waybill. You receive tracking credentials and can verify the RFID chain of custody at any point after delivery.

Loose lab-grown diamonds ship under HS 7104.21 / 7104.91, which is duty-free in most markets. Standard import VAT / GST / consumption tax still applies on arrival (UK 20%, Norway 25%, Australia 10%, Japan 10%). US shipments may carry a Section 301 tariff (~7.5%) on China-origin goods. Our shipping estimator shows the applicable rate per country before you check out.

Yes. Every stock diamond ships with a 14-day loupe-in-hand return window from the day the parcel is signed for. The stone must arrive back in its original IGI tamper-evident seal with the certificate and RFID token intact. Once we verify the seal, we refund in full to the original payment method within 5 business days.

Made-to-order stones (grown or cut specifically for you — e.g. non-stocked shapes or ≥4ct custom carat) are non-refundable once IGI grading has started, because the stone is bespoke to your order. Up to that point the reservation can be cancelled with a full refund. We confirm this in writing before charging.

Every shipment is fully insured at declared value from our vault to your door. In the rare event of loss or damage in transit, we open a claim with the carrier immediately and either replace the stone with an identical-spec IGI-certified diamond or refund the full purchase price — your choice.

Email info@diamoelite.com or use the contact form with your order number. We'll issue prepaid insured return labels, arrange a courier pickup, and refund within 5 business days of the stone arriving back with its seal intact.